Welcome to Glass & Glazing Hardware (“GGH-USA”, “we”, “our”, or “us”). By accessing or using our website, products, or services, you agree to the following Terms & Privacy Policy. Please read this page carefully before using our website.

1. Website Use

This website is intended to provide information about our products, services, technical resources, and company operations.

By using this website, you agree to:

• Use the website only for lawful purposes
• Not misuse or interfere with website functionality
• Not attempt unauthorized access to systems or data
• Not reproduce or distribute website content without written permission

We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.

2. Product Information & Pricing

Glass & Glazing Hardware makes every effort to ensure product descriptions, specifications, images, pricing, and availability are accurate. However, errors, omissions, or changes may occasionally occur.

We reserve the right to:

• Correct inaccuracies or typographical errors
• Update pricing without notice
• Modify or discontinue products
• Limit quantities or refuse orders at our discretion

All product availability and pricing are subject to final confirmation.

3. Orders & Availability

Submission of an order does not guarantee acceptance or product availability.

Glass & Glazing Hardware reserves the right to:

• Cancel or limit orders
• Refuse service
• Request additional verification before processing orders

Delivery dates and shipping timelines are estimates only and may vary based on product availability, freight carrier schedules, or circumstances beyond our control.

4. Technical Information Disclaimer

Technical information, CAD drawings, installation guides, specifications, product recommendations, and related resources are provided for general reference purposes only.

Customers, contractors, architects, engineers, and installers are solely responsible for:

• Verifying product suitability
• Confirming compatibility with project requirements
• Ensuring compliance with applicable building codes and regulations
• Proper installation and maintenance

Glass & Glazing Hardware is not responsible for project design, engineering approval, installation methods, or misuse of products.

Professional installation is recommended for all architectural glass and glazing hardware systems.

5. Limitation of Liability

To the fullest extent permitted by applicable law, Glass & Glazing Hardware shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use of this website
• Product use or installation
• Delays in delivery
• Technical inaccuracies
• Loss of profits or project delays

Our total liability relating to any product or order shall not exceed the original purchase price of the product in question.

6. Warranty Disclaimer

Certain products may be covered by manufacturer warranties or additional warranty policies provided by Glass & Glazing Hardware.

Warranty coverage, limitations, exclusions, and claim procedures are outlined separately in our Warranty Policy.

Except where expressly stated in writing, Glass & Glazing Hardware makes no additional warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

Customers are responsible for inspecting products upon delivery and ensuring proper installation, application, and maintenance.

7. Privacy Policy

Glass & Glazing Hardware respects your privacy and is committed to protecting your personal information.

We may collect information such as:

• Name
• Company name
• Email address
• Phone number
• Billing and shipping information
• Website usage data

This information may be used to:

• Process orders and inquiries
• Provide customer support
• Improve website functionality
• Communicate product or service information
• Enhance customer experience

We do not sell personal information to third parties.

8. Cookies & Analytics

Our website may use cookies, analytics tools, and related technologies to improve user experience and monitor website performance.

These tools may collect:

• Browser information
• Device information
• IP address
• Website activity data

Users may disable cookies through their browser settings; however, some website functionality may be affected.

9. Third-Party Services & Links

This website may contain links to third-party websites, tools, or services.

Glass & Glazing Hardware is not responsible for:

• Third-party website content
• External privacy practices
• Third-party products or services

Accessing third-party websites is done at your own discretion and risk.

10. Intellectual Property

All website content, including:

• Logos
• Graphics
• Product images
• Text
• Technical resources
• Website design

are the property of Glass & Glazing Hardware or their respective owners and may not be copied, reproduced, or distributed without written permission.

11. Governing Law

These Terms & Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Ohio, United States.

Any disputes arising from the use of this website, products, or services shall be subject to the applicable courts located in Ohio.

12. Policy Updates

Glass & Glazing Hardware reserves the right to update or modify this Terms & Privacy Policy at any time without prior notice.

Continued use of the website following updates constitutes acceptance of the revised terms.